Data Deletion Request
We respect your right to control your personal data. If you wish to delete your HerdTrackr account and all associated data, you can do so using any of the methods below.
⚠️ Important: This Action is Permanent
Deleting your account will permanently remove:
- Your account and login credentials
- All livestock records (animals, health records, weight data, breeding records)
- All photos and attachments
- Pasture and movement data
- Treatment protocols and reports
- Team member associations
- All other data associated with your account
This action cannot be undone. We recommend exporting your data before requesting deletion.
How to Delete Your Data
Option 1: Delete From Within the App (Recommended)
✅ Fastest Method
You can delete your account directly from the HerdTrackr app:
- Open the HerdTrackr app
- Go to Settings
- Scroll down to Account Management
- Tap Delete Account
- Confirm your decision
Processing time: Immediate. Your account will be deleted instantly.
Option 2: Email Request
📧 Email Us
Send a deletion request to:
privacy@herdtrackr.co.zaInclude your registered email address in the request
Option 3: Use Our Deletion Request Form
Data Deletion Request Form
Fill out this form and we'll process your request within 30 days:
Note: The form above will open your email client. Alternatively, you can email us directly at privacy@herdtrackr.co.za
What Happens Next?
Processing Timeline
- In-app deletion: Immediate (instant deletion)
- Email/Phone request: Within 30 days of receiving your request
- Form submission: Within 30 days of receiving your form
Verification Process
For security reasons, we may need to verify your identity before processing deletion requests submitted via email or phone. We'll contact you using the email address or phone number associated with your account.
Data Retention
After deletion:
- Immediate removal: Your data will be removed from active systems immediately
- Backup retention: Data may remain in encrypted backups for up to 90 days
- Legal obligations: Some data may be retained if required by law (e.g., tax records, transaction history)
- Anonymized data: Aggregated, anonymized analytics data may be retained for product improvement
Before You Delete
Export Your Data
We recommend exporting your livestock data before deletion:
- Open the HerdTrackr app
- Go to Reports
- Tap Export All Data
- Choose format: PDF or CSV
- Save to your device or email to yourself
Cancel Subscription
If you have an active subscription, please cancel it before deleting your account:
- iOS: Settings > Your Name > Subscriptions > HerdTrackr > Cancel
- Android: Play Store > Menu > Subscriptions > HerdTrackr > Cancel
Deleting your account does not automatically cancel your subscription.
Alternative Options
If you're experiencing issues or have concerns, consider these alternatives before deleting:
Temporarily Deactivate
You can log out and stop using the app without deleting your data. Your data will remain secure and you can return anytime.
Contact Support
Having problems? Our support team can help:
- Email: info@herdtrackr.co.za
- Phone: +27 12 345 6789
Downgrade to Free Plan
If cost is a concern, you can downgrade to our free Starter plan instead of deleting your account.
Questions?
If you have questions about data deletion or our data practices:
Privacy Inquiries
privacy@herdtrackr.co.zaGeneral Support
info@herdtrackr.co.zaYour Rights
Under South African data protection law (POPIA) and international regulations (GDPR where applicable), you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Export your data in a portable format
- Object to processing of your data
- Lodge a complaint with the Information Regulator
For more information about your privacy rights, see our Privacy Policy.
✅ We're Here to Help
We understand that managing your data is important. Whether you decide to delete your account or continue using HerdTrackr, we're here to support you.
Contact us anytime at privacy@herdtrackr.co.za with questions or concerns.